privacy policy

Privacy Policy

Effective Date: [28/03/2026]

1. Introduction

At Static eBikes Australia (“we”, “our”, or “us”), your privacy is important to us. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) .

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

2. What Information We Collect

We may collect personal information when you interact with our website, including:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and browsing behaviour
  • Cookies and tracking technologies

This information helps us improve website performance and user experience .

3. How We Collect Information

We collect information in several ways, including when you:

  • Make a purchase
  • Submit an enquiry or contact form
  • Subscribe to marketing communications
  • Interact with our website or social media

4. Why We Collect Your Information

We collect and use your information to:

  • Process orders and deliver products
  • Provide customer support
  • Improve our website, products, and services
  • Send updates, promotions, and marketing (with your consent)
  • Conduct analytics and market research

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

  • Payment processors and delivery partners
  • IT service providers and website hosting platforms
  • Marketing and analytics providers
  • Legal authorities if required by law

All third parties are required to handle your data securely and in accordance with privacy laws.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance user experience
  • Analyse website traffic
  • Remember your preferences

You can disable cookies through your browser settings, but this may affect website functionality .

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

This includes:

  • Secure servers and encryption
  • Restricted access to sensitive data
  • Regular system monitoring

8. Data Retention

We only retain your personal information for as long as necessary to:

  • Fulfil the purpose it was collected for
  • Comply with legal obligations
  • Resolve disputes

9. Your Rights

Under Australian privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Opt out of marketing communications
  • Request deletion of your data (where applicable)

To exercise your rights, please contact us using the details below.

10. Marketing Communications

If you have opted in, we may send you promotional emails or offers.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Static eBikes Australia
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: Melbourne, VIC, Australia