Shipping policy
SHIPPING POLICY
Static Ebikes
📧 support@staticebikes.com
ORDER PROCESSING
All orders are prepared prior to dispatch.
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Batteries & Conversion Kits: 5–10 business days
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Accessories: 1–3 business days
Processing times may vary depending on demand and product availability.
DELIVERY ESTIMATES
Shipping timeframes begin once your order has been dispatched.
Express Delivery
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Estimated arrival: 2–4 weeks
Standard Delivery
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Estimated arrival: 40–70 days
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Accessories (Australia): 5–10 business days
Delivery times are estimates only and may vary based on location, courier operations, and external factors.
PARTIAL SHIPMENTS
Orders containing multiple items may be shipped separately due to packaging requirements or transport restrictions.
Items sent in separate shipments may arrive at different times.
SHIPPING RESPONSIBILITY
Once your order has been handed over to the shipping carrier, delivery is managed by the courier.
We are not responsible for delays caused by:
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Shipping carriers
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Customs clearance
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External disruptions outside our control
DELIVERY ISSUES
Please ensure all shipping details are entered correctly at checkout.
If delivery cannot be completed due to:
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Incorrect address details
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Missed delivery attempts
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Lack of response to courier contact
You may need to arrange redelivery directly with the courier.
Any additional fees may be the responsibility of the customer.
TRACKING
Tracking information will be provided once your order has been dispatched.
CONTACT
For any shipping-related questions, contact: