Refund policy

REFUND & WARRANTY POLICY

Static Ebikes
📧 support@staticebikes.com

We design and supply high-performance e-bike components built for reliability and long-term use. Please review the policy below before making a purchase.

RETURNS & REFUNDS

Due to the nature of our products, we do not offer returns or refunds for:

  • Change of mind

  • Incorrect product selection

  • Ordering incompatible parts

  • Changes in personal circumstances

Customers are responsible for confirming all specifications, compatibility, and order details prior to checkout.

Once an order has been processed, prepared, or dispatched, it cannot be cancelled or refunded.

Any product that has been installed, used, modified, or damaged after delivery is not eligible for return.

If your order has not yet been processed, we may be able to assist with changes. Requests may be subject to a cancellation or restocking fee.

WARRANTY COVERAGE

We provide warranty coverage strictly for verified manufacturing defects.

Warranty periods:

  • Batteries — 12 months

  • Motors — 12 months

  • Conversion kit components — 6 months

To be eligible for warranty:

  • Installation must be completed correctly and safely

  • Proof of installation (invoice, receipt, or supporting evidence) may be required

  • The product must not have been modified or altered

Damage caused by incorrect installation, misuse, or modification is not covered.

INSTALLATION RESPONSIBILITY

Our products are intended for custom e-bike builds and may require technical knowledge to install.

By purchasing, you accept responsibility for:

  • Proper installation

  • Safe handling of electrical components

  • Ensuring correct configuration and compatibility

We strongly recommend installation by a qualified technician or experienced mechanic.

WARRANTY EXCLUSIONS

Warranty does not apply to issues resulting from:

  • Incorrect installation or setup

  • Wiring errors or voltage mismatch

  • Modified connectors or cut wiring

  • Exposure to water, moisture, or environmental damage

  • Overheating, short circuits, or electrical misuse

  • Product tampering, disassembly, or unauthorised repair

  • Use of incompatible components

  • Physical damage, crashes, or impact

Failure to follow instructions or safety guidelines will void warranty eligibility.

FAULT CLAIMS

If you believe your product has a manufacturing fault:

  • Contact us within 48 hours of identifying the issue

  • Provide your order number and a clear description

  • Include photo or video evidence

  • Provide proof of installation if requested

Once reviewed, we will advise the appropriate resolution, which may include repair, replacement, or further assessment.

Customers are responsible for return shipping unless a fault is confirmed.

PROCESSING

Approved warranty claims are typically processed within 10 business days.

Delays may occur due to supplier timelines, shipping carriers, or external factors outside our control.

CONTACT

For all support and warranty inquiries, contact:

support@staticebikes.com