Refund Policy

Refund & Returns Policy

Static eBikes Australia
Effective Date: [28/03/2026]

1. Overview

At Static eBikes Australia, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

This Refund & Returns Policy outlines your rights under the Australian Consumer Law (ACL) and our store policies regarding returns, refunds, and exchanges.

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair, or refund if a product:

  • Is faulty or defective
  • Is not as described
  • Has a major manufacturing fault
  • Is unsafe

If a product has a minor issue, we may choose to repair or replace it within a reasonable timeframe.

3. Change of Mind Returns

We may accept returns for change of mind at our discretion.

To be eligible for a change-of-mind return:

  • The item must be unused, unworn, and in original condition
  • All original packaging, manuals, and accessories must be included
  • The return request must be made within 7–14 days of receiving the item (unless otherwise stated)
  • The customer is responsible for return shipping costs

Please note:

  • A restocking fee may apply
  • Refunds do not include original shipping fees

4. Electric Bike Returns (Important)

Due to the nature of electric bikes, returns will only be accepted if:

  • The bike has a manufacturing fault
  • The bike is damaged in transit (must be reported immediately)
  • The product does not match its description

We strongly recommend inspecting your eBike upon delivery before use.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

6. Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied.

If you need an exchange, please contact us to arrange the process.

7. Damaged or Faulty Items

If your order arrives damaged or faulty, you must contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the issue
  • Description of the problem

We will assess the issue and arrange a replacement, repair, or refund where applicable.

8. Shipping Returns

To return your product, you should send it to the address provided by our support team.

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

9. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products caused by misuse
  • Clearance or final sale items (if marked)
  • Customised or special-order products

10. Refund Delays

If you have not received your refund after approval, please check with:

  • Your bank or payment provider
  • Your credit card company (processing times may vary)

If you still have not received your refund after 10 business days, please contact us.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Static eBikes Australia
Website: https://staticebikes.com/
Email: StaticEbikes1@gmail.com
Address: Glen Waverley, VIC, Australia